Refund policy

At UrbanGoods, your satisfaction is our priority. We offer free returns and refunds within 30 days of purchase. If you are not fully satisfied with your product, simply contact our support team to initiate a return.

Eligibility:

• Items must be unused, in original packaging, and in the same condition as received.
• Dolls with customizations or personalized features may have specific return conditions—please confirm with our support team before initiating a return.

Refund Process:

• Once returned, we inspect the items and process your refund promptly.
• Refunds will be issued using the original payment method, typically within 5–7 business days.

Shipping Costs:

• Returns are free for all customers worldwide.
• Free shipping applies on all orders, delivered within 7–10 business days.

Experience a worry-free shopping journey with UrbanGoods, where every purchase is backed by our hassle-free return and refund policy.